Apache Kafka® Support
Work with specialist Kafka engineers to resolve production incidents and plan changes to your clusters. Our support contracts combine SLA-backed incident response with root cause analysis and guidance on performance tuning and upgrades for open-source Apache Kafka.
Open-Source Kafka Specialists
Our engineers work with Kafka internals including KRaft, ISR, rebalancing, Connect, and Streams. You work with specialists who support upstream Kafka every day.
SLA-Backed Support Contract
Formal support coverage for production incidents with agreed response times, escalation paths, and access to Kafka engineers when time is critical.
Upstream, Vendor-Independent Support
Keep open-source Apache Kafka under your control. No proprietary fork requirement, no forced platform shift, and no long-term lock-in.
What you get from an AxonOps support contract
You get a formal support relationship for upstream Apache Kafka, covering production incidents, root cause analysis, upgrade planning, security response, and day-2 operating guidance from engineers who work with Kafka full time.
Typical engagements
Typical Kafka teams we support across implementation, growth, migration, and operational risk management.
Running Kafka in production without deep in-house expertise
Your team can manage day-to-day operations, but you need specialists on call when things get complex: scaling, upgrades, performance tuning.
Moving away from a vendor-managed or vendor-supported Kafka
You are moving to open-source Apache Kafka and need a real support contract behind the migration and the steady-state operating model.
Scaling your Kafka clusters
Your data throughput is growing and you need experienced guidance on partition strategy, broker sizing, and cluster architecture.
Compliance requires a support contract
Your organisation needs a formal support agreement with guaranteed SLAs for audit and compliance requirements.
Building a new Kafka platform from scratch
You are implementing Kafka for the first time and want the right architecture, security baseline, and operational model from day one.
Needing independent validation of your Kafka architecture
Your team wants an expert second opinion on cluster design, resilience, and scaling plans before committing to production rollout.
What the contract covers
Choose 24×7 support for production incidents at any hour or 5×8 support during agreed business hours. We agree response times and supported Kafka versions as part of your contract.
Production Incident Response
Fast triage for broker failures, ISR instability, consumer lag spikes, replication issues, and cluster-wide availability incidents.
Performance & Capacity Engineering
Partition strategy, broker sizing, retention tuning, throughput optimization, and cost/performance trade-off guidance.
Upgrade, Migration & KRaft Guidance
Structured support for version upgrades, ZooKeeper-to-KRaft planning, and migration from managed or proprietary platforms.
Security Incident & Patch Response
Assessment of newly disclosed vulnerabilities, hardening advice, mitigation steps, and support during emergency patching and validation windows.
Explore our Kafka monitoring and management tools comparison for the operational detail behind the service. Teams running both platforms can also explore our Cassandra support service.
Enterprise support without vendor lock-in
A support model for teams that want upstream open-source Kafka with the confidence of a formal support contract.
Support for upstream open-source Kafka
Keep Apache Kafka upstream and under your control without having to depend on a managed or proprietary service for support coverage.
Specialists who handle production incidents daily
Work directly with engineers who spend their time on Kafka failures, upgrades, scaling decisions, and day-2 operating issues.
AxonOps software-backed support
Shared visibility across brokers, consumer lag, logs, ACLs, and configuration state speeds up triage and keeps support conversations grounded in live data.
RCA, prevention, and emergency change guidance
Support does not stop at incident triage. You also get root cause analysis, safer runbooks, and guidance through urgent remediation windows.
Security advisory and patch response
Get practical support through newly disclosed security issues, exposure reviews, mitigation decisions, and patch rollout planning.
Support across cloud, on-prem, and Kubernetes
Use the same support model whether Kafka runs on VMs, bare metal, Kubernetes, or across multiple environments.
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